Proven ROI for Customer Engagement

Ready to close the Engagement Capacity Gap, improve your ROI and deliver differentiated experiences? Our customer engagement platform opens your brand to boundless possibilities.

The 2022 State of Digital Customer Experience Report

Learn how changing customer preferences and behaviors impact customer experience strategies for enterprise brands.

Download the report
2022 state of dcx report cover alert

Why Verint

Verint helps you unlock customer engagement possibilities barely imagined a few years ago. We’re innovating so you can drive new insights, elevate CX and lower your customer engagement costs.

woman with white shirt holding phone and using her phone

What Verint Offers

Elevate customer engagement across voice, digital and in-person interactions. Seamlessly manage your workforce of humans and bots. Harness data to drive CX insights and action. Gain the clarity you need to improve your ROI.

2022 Engagement Capacity Gap Study

Verint’s 2022 Global Research on the State of Customer Engagement and Experience

Organizations have recovered from the initial shock of the pandemic. In the second year of post-COVID operations, constant, rapid change is the status quo. New dynamics are influencing the Engagement Capacity Gap™ and presenting organizations with a host of challenges and opportunities.

Access the full report to read our findings on changing consumer preferences, new workforce dynamics, and the five key challenges and opportunities for 2022.

The Engagement Capacity Gap Study 2022
engagement capacity gap ebook cover

Industry Recognition

Elevating Workforce Engagement

Google chose Verint in the cloud to help plan and manage its global workforce. With Verint’s forecasting and scheduling capabilities, Google ensures it has the right people in the right place at the right time.

woman smiling wearing a yellow blazer
google website on phone screen

Today, Verint helps Google manage hundreds of millions of conversations every year.

Woman scrolling through her phone

Verint Platform

Leapfrog the competition with AI-powered tools built for the future of your workforce. Seamlessly provide your customers with the right experience at the right moment on their channel of choice.

Explore the Platform