Proven ROI for Customer Engagement

Ready to close the Engagement Capacity Gap, improve your ROI and deliver differentiated experiences? Our customer engagement platform opens your brand to boundless possibilities.

The 2022 State of Digital Customer Experience Report

Learn how changing customer preferences and behaviors impact customer experience strategies for enterprise brands.

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Why Verint

Verint helps you unlock customer engagement possibilities barely imagined a few years ago. We’re innovating so you can drive new insights, elevate CX and lower your customer engagement costs.

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Customer Success Stories

What Verint Offers

Elevate customer engagement across voice, digital and in-person interactions. Seamlessly manage your workforce of humans and bots. Harness data to drive CX insights and action. Gain the clarity you need to improve your ROI.

Digital-First Engagement Seamlessly provide your customers with the right experience at the right moment on their channel of choice.
Conversational AI Use conversational AI to elevate customer experience and improve operational efficiency with the leader in enterprise self-service solutions for your customers and employees.
Engagement Channels Customer and employee preferences are shifting. Through private or social messaging, brand communities, or other digital channels, Verint helps you keep the conversations going.
Engagement Orchestration Orchestrate interactions with intelligent workflows that connect people, data, and experiences
Knowledge Management Consumer patience for the wrong answer is non-existent. Deliver accurate information in an instant.
Workforce Engagement Leapfrog the competition with AI-powered tools built for the future of your workforce. Engage and manage your contact center, back office and branch teams.
Workforce Forecasting & Scheduling The right employees doing the right work at the right time. Find, retain and empower your employees with modern tools for the way we work today.
Interaction Insights Surface meaningful insights across voice and text channels to lower costs and improve customer experience.
Real-Time Work Assist Create positive outcomes for your customers by giving your employees the answers and guidance they need – when they need it.
Quality Monitoring Software & Compliance Solutions How you handle every interaction is a direct reflection of your organization to the customer. Ensuring every conversation is consistently of the highest quality is essential to success.
Experience Management Engage with your customers and employees to capture, analyze, and act on their feedback in a closed-loop process across the entire organization.
Survey Management Your customers and employees have vital opinions and information about the experiences your business provides. Passively “listening” to them is not enough.
Voice Survey What do customers really think about your business? It’s a deceptively simple question and one of your biggest challenges in today’s highly competitive market.
Digital Feedback Customers and employees expect their needs to be met wherever, whenever, and however they choose. You need actionable insight into how they feel about their experience with your business.
Digital Behavior Analytics Customer session replays plus experience management insights equals powerful behavior analysis.
Predictive Modeling Many organizations capture an overwhelming volume of experiential data in customer and employee interactions across all channels and touchpoints.
Engagement Data Management It is imperative to understand your customer engagements across all channels and communication modes. Make all of your interaction and experience data available for analysis in a unified and cohesive way.
AI and Analytics Verint Da Vinci AI and Analytics activates insights and automates experiences across your business.

2022 Engagement Capacity Gap Study

Verint’s 2022 Global Research on the State of Customer Engagement and Experience

Organizations have recovered from the initial shock of the pandemic. In the second year of post-COVID operations, constant, rapid change is the status quo. New dynamics are influencing the Engagement Capacity Gap™ and presenting organizations with a host of challenges and opportunities.

Access the full report to read our findings on changing consumer preferences, new workforce dynamics, and the five key challenges and opportunities for 2022.

The Engagement Capacity Gap Study 2022
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Industry Recognition

Forrester named Verint a leader in the Forrester Wave for Workforce Optimization Platforms (2021)

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IDC positioned Verint in the Leaders category for worldwide conversational AI software platforms for general-purpose use cases (2021)

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Forrester Consulting conducted a Total Economic Impact™ (TEI) of Verint study

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Elevating Workforce Engagement

Google chose Verint in the cloud to help plan and manage its global workforce. With Verint’s forecasting and scheduling capabilities, Google ensures it has the right people in the right place at the right time.

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Today, Verint helps Google manage hundreds of millions of conversations every year.

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Verint Platform

Leapfrog the competition with AI-powered tools built for the future of your workforce. Seamlessly provide your customers with the right experience at the right moment on their channel of choice.

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Insights

Insights

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Read: The Total Economic Impact™ (TEI) of Verint

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Watch: The Engage 2022 On-Demand Sessions

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The Forrester Wave Workforce Optimization (2021)

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The future of work starts here

Learn how Verint’s Customer Engagement Solutions can drive meaningful business outcomes for your organization.  Contact a Verint representative today to learn more.